At Country Allure we work tirelessly to ensure our customers are 100% satisfied with their purchase. For this reason, we recommend you familiarize yourself with our refund policy before making a purchase. We also recommend you read the product descriptions in full and take note of size, details and colours. Please inspect all items upon arrival to ensure you are completely satisfied with the goods, they match the description given and they are of the quality described.
In the unlikely event that your product arrives in faulty or damaged condition, you must notify Country Allure within 14 days of receiving your item. If the item is damaged or faulty due to manufacturing or transit you will be issued with a store credit, full refund or replacement (if available). This also applies for products that do not match the description given.
Please do not attempt to send back items without talking to one of our customer care members. This can incur an extra handling fee of $15 which will be deducted from your refund.
Returns and refunds must be accompanied by proof of purchase document eg: tax invoice, note with name and order number. Shipping & handling costs are non-refundable.
We will NOT refund products that have become of unacceptable quality due to misuse; wear and tear; failure to follow manufacturers instructions; or failure to take reasonable care. Care Instructions can be found on the website. Our product warranty lasts for four (4) months from the date of receipt.
We do not offer refunds or exchanges on any sale items; this includes mystery pick products & seconds.
Change of mind: Please choose carefully when ordering as refunds are not given when you have simply changed your mind. We recommend you make careful selections and preview your shopping cart items to ensure they are correct before proceeding to checkout. This includes failure to enter discount codes correctly. We do however offer a store credit or replacement on change of mind products; shipping expenses must be covered by the customer.
*Due to the nature of cowhide, small marks, slight discolouration and scars that occurred in nature are not classified as faults. These should be both expected and welcomed for authenticity.
- Country Allure will not be held responsible for delays in delivery.
- Country Allure will not be held liable In the event your return item is lost in transit.
- Customers are responsible for the return shipping & handling costs.
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