Orders are packed and sent within 3 business days of purchase (Hot Iron Branding orders can take up to 7 business days). If you choose Express Shipping, your order will dispatch as a matter of priority. All orders are dispatched from our HQ in Blackwater - outback Queensland, Australia. These timeframes can increase during sale periods or if we experience a high volume of orders.
We partner with Australia Post to safely deliver all orders. If you have any questions about where your parcel is in the delivery process (ETAs, address changes, delayed/late/lost packages etc.) please contact Australia Post directly and provide your tracking number. Once an item is shipped, we do not have access to any additional tracking information that you can not see from clicking the tracking link.
Australia Post is our chosen carrier due to our regional location (Blackwater QLD). This means that if you are also in a regional town you may encounter additional delivery delays.
Auspost Standard Delivery: 3-5 business days for QLD, NSW & VIC. All other states 7-10 days.
Auspost International Delivery: 10-30 days. This can vary depending on your location and available planes for freight.
For an accurate estimate, please use the free postage calculator on the Auspost website with our postcode of 4717.
SHIPPING COSTS (AU ONLY)
Standard Shipping over $150: FREE
Standard Shipping under $150: $7.99
Express Shipping: $18.99
Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Country Allure Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and merchant fees.
If your item is on pre-order, this will be dispatched once it becomes available. You can find estimated delivery timeframes on the product page of your chosen item. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please contact us: email@example.com
Please note pre-order time frames are a delivery estimate only and are subject to change. Please let us know if you are hoping to have your pre-order item by a certain date and we will try our best to accommodate.
Although we endeavour to keep stock levels up to date, unavailable stock may sometimes be displayed online. If a product is not available we will contact you to process a refund or to find a suitable alternative.
Thank you for supporting a family run, Australian owned business in the bush ❤