Where are you located?
Our HQ and shop is located at 34 Mackenzie Street, Blackwater QLD. We are roughly 2 hours west of Rockhampton on Australia's east coast.
How do I get Hot Iron Branding on my order?
To get branding on a product simply tick the 'Hot Iron Branding' Add-on from the product page. You will then need to input your initials and location. For more information, check out the branding T&C's,.
If this add-on is not showing on the product page, this means that product is not able to be Hot Iron Branded.
Do you ship internationally?
YES! We absolutely do. Shipping is $10 standard or $20 express shipping worldwide. You can also enjoy FREE standard shipping on orders over $150AUD
Do you offer donations/sponsorship?
We are extremely proud to offer donations and sponsorship to non for profit organisations throughout Australia. You can apply through our handy online form please be mindful that we believe sponsorship and donations are a two street. Also that we are unable to approve all requests thought try our best to accommodate everyone.
I have an issue with my order and/or product, who should I contact?
If you're needing to get in touch about an order or product, please email our customer care team. They can be reached at firstname.lastname@example.org (please monitor your junk/spam folder when waiting for a reply.) You should receive a reply within 1-4 business days.
How do I clean my cowhide product?
Check out or cowhide care instructions with details on how to not only look after you cowhide product, but how to best clean it.
How can I become an ambassador?
We have a great ambassador program with applications open anytime. Simply click here to apply.