• Genuine Leather

    Including 12 month warranty*

  • Proudly Australian

    Family owned and operated

  • Worldwide Shipping

    FREE on orders over $150 AUD

Designer Cowhide Rug - Grey Empress

$450.00 $999.00
Tax included Shipping calculated at checkout.

Availabilty
Size

Hot Iron Branding

Welcome to Country Allure's Hot Iron Branding Service 

Please make sure you read the terms and conditions outlined here before proceeding with your personalised branding order.

Hot iron branding is one of the oldest methods used globally to identify livestock. The technique involves heating a metal brand to a point where it singes the hair leaving a permanent black mark.

At Country Allure, we provide hot iron branding as a finishing touch to our cowhide products, creating a personalised and further unique look. Choose between letters, numbers and limited symbols to create your unique combination. Our brands are roughly 1" x 1" in size. The technique is done freehand, by our studio team. We will try our best, though freehand work does come with risks. Branding is not a perfect finish and should not be expected to be perfect like laser engraving. Not all products are suitable for hot iron branding and if you are unsure if your desired product is suitable, please contact our team prior to purchasing.

Things to note when purchasing Hot Iron Branding:

  • Branding burns the hair and products may arrive with an unpleasant smell, this should go away once left out in the open for a period of time (Burnt Smell Due To The Burning Of Hair)
  • Branding can look less appealing on longer hair hide products
  • Branding is not suitable/visible on darker hides (dark brown and black especially) - we do not recommend branding on dark brown or black products if you would like a stark contrasting look. 
  • Branding CANNOT be done on cowhide rugs & calf hides 
  • Branding products are NOT eligible for returns
  • KEYCHAINS - they are chosen at random based on the leather colour on the back side. Patterns vary and if you would like to specify a style of pattern (more light, more dark, mostly white etc) please do so via the order notes.

 

When ordering, please make note of the character recommendations:   

  • characters on small purses and clutches  
  • 3 characters on large purses and clutch
  • 2-4 characters on handbags and travel bags

 

If you have any queries at all or want to check the product you're purchasing is suitable for branding, please contact our customer care team Monday - Friday 9am - 4pm PH: 0428 259 616 or email info@countryallure.com

Please allow up to 3 business days from purchase for your hot iron branding to be processed and dispatched. This does not apply during sale periods.

 

Delivery and Shipping

DISPATCH TIMES

Orders are packed and sent within 1-3 business days of purchase (Hot Iron Branding orders can take up to 5 business days). If you choose Express Shipping, your order will dispatch as a matter of priority. All orders are dispatched from our HQ in Blackwater - outback Queensland, Australia. These timeframes can increase during sale periods or if we experience a high volume of orders.

 

DELIVERY TIMES

We partner with Australia Post to safely deliver all orders. If you have any questions about where your parcel is in the delivery process (ETAs, address changes, delayed/late/lost packages etc.) please contact Australia Post directly and provide your tracking number. Once an item is shipped, we do not have access to any additional tracking information that you can not see from clicking the tracking link. 

Australia Post is our chosen carrier due to our regional location (Blackwater QLD). This means that if you are also in a regional town you may encounter additional delivery delays.

Auspost Standard Delivery: 3-10 business days for QLD, NSW & VIC. All other states 7-14 days.

Auspost International Delivery: 10-30 days. This can vary depending on your location and available planes for freight. 

For an accurate estimate, please use the free postage calculator on the Auspost website with our postcode of 4717.

 

SHIPPING COSTS (AU ONLY)

Standard Shipping over $150: FREE

Standard Shipping $50 - $150: $7.99

Standard Shipping $0 - $49: $12.99

Express Shipping: $18.99

BULKY Express Shipping (Orders over $300): $34.99

  

SHIPPING COSTS (OTHER)

Standard Shipping over $150: FREE

Standard Shipping $50 - $150: $12.99AUD

Standard Shipping $0 - $49: $22.99AUD

 

WORLDWIDE SHIPPING

Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

If you choose to refuse a shipment or a parcel is returned to sender, Country Allure Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping and merchant fees. 

PRE-ORDERS

If your item is on pre-order, this will be dispatched once it becomes available. You can find estimated delivery timeframes on the product page of your chosen item. If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please contact us: info@countryallure.com

Please note pre-order time frames are a delivery estimate only and are subject to change. Please let us know if you are hoping to have your pre-order item by a certain date and we will try our best to accommodate.

 

PRODUCT AVAILABILITY

Although we endeavour to keep stock levels up to date, unavailable stock may sometimes be displayed online. If a product is not available we will contact you to process a refund or to find a suitable alternative. 

  

Thank you for supporting a family run, Australian owned business in the bush ❤

Returns & Warranty

Not meant to be? Love it or your money back!

Returns Policy
This policy sets to outline the return, exchange and refund of products at COUNTRY ALLURE.
At COUNTRY ALLURE, we want you to be completely satisfied with your purchase, but if you are not, then we offer exchanges, returns and refunds as outlined in this policy.
This policy does not exclude consumers' rights under the Consumer Guarantees of the Australian Consumer Law and other requirements by law.

 

Change Of Mind

If you have changed your mind, we will accept a return or exchange of your product provided:

1. You make your return or exchange request within 30 days of the date of purchase; and

2. You provide proof of purchase; and

3. The product is still in saleable condition, it is unworn or unused with all original sealed packaging and/or tags attached; and

4. The product is not an excluded product (see below).

We will assess your change of mind return request and confirm whether an exchange or return will be offered.

Please note that only price of the product that the customer has paid is refundable for change of mind returns. Freight/Postage/Shipping and delivery charges or gift-wrapping costs are not refundable.

Change of mind returns do not apply to sales to customers we believe to be resellers, including any businesses on a trade or credit account with us, unless otherwise stated in the account terms.

To prevent fraud, abuse and misuse of this policy, we may refuse to accept items returned for change of mind if we identify an unreasonable or excessive return pattern in your shopping, and we may also restrict or refuse future transactions by you.

 

Excluded change of mind items

We reserve the right to decline returns, exchanges or refunds of the following types of merchandise (except where the product fails to meet a Consumer Guarantee):

1. Custom made, personalised (including Hot Iron Branding), engraved and altered products;

2. Gift cards or vouchers and store credit; and

3. Any merchandise/product marked clearance, where the price has been marked down or by attaching a tag stating that it is not subject to change of mind returns.

4. Your item has already been exchanged once, we do not offer exchanges on exchanges.

5. Any merchandise/product that clearly states "not eligible for exchange in the product description".

6. Jewellery due to hygiene reasons. 

 

Refund Discretion

Simply request a refund when using our easy to use Returns Portal and follow the steps. All Refund requests are accompanied by a $16.99 Return Shipping Label Fee (deducted from your refund when processed), which will be deducted from your total refund amount. (All Store Credit Requests have a $0 fee and free shipping label)

If you wish to post the item back at your own cost and not via our return portals label, a full refund of your item can be processed back to your original payment method only.

In determining whether a refund is appropriate in the circumstances, we will apply a common sense approach to every refund sought on a case by case basis.

There is no guarantee that a refund will be issued and we reserve the right to decline any refund sought where a store credit or exchange is more appropriate and available pursuant to this Policy.

 

Consumer guarantees and defects

Consumers are entitled to certain guarantees (called the Consumer Guarantees) in respect of defects and faults in goods and services sold in Australia.

The time applicable to Consumer Guarantees differs depending on the nature of the product, its price and any representations made at the time of purchase. If you believe an item is faulty or defective, you must contact us and seek an assessment as soon as possible.

If the product has a major defect, you are entitled to request either a replacement or refund, or you may keep the product and ask for compensation for any reduction in value. If the product has only a minor or repairable defect, we can choose to either repair the product or, at our discretion, we may replace the product or give you a refund, and we will make our selection within a reasonable time.

You will still be required to supply proof of purchase and, if required, identification. On receiving a product, you are responsible for inspecting the goods and reporting any defects. We may decline a repair, refund or exchange where the item is damaged through misuse, neglect or abnormal use. 

Postage and delivery costs for returning defective products will be paid by us once the products have been accepted as faulty.

Due to the nature of cowhide, small marks, slight discolouration and scars that occurred in nature are not classified as faults. We also do not classify hair shed as a fault. These should be both expected and welcomed for authenticity.

 

Proof of purchase

Refunds or exchanges for any reason will only be considered where you provide proof of purchase documents, which may be in the form of:

1. Receipt tax invoice (order confirmations only will not be accepted); and/or

2. Original return/exchange receipt/gift receipt.

Please note that we are not responsible for locating or providing your proof of purchase. You must supply proof of purchase to an extent that we can reasonably validate.

We do not accept returns that are purchased from authorised resellers. You must lodge your return/request directly with the place of purchase. Please check our website for our list of authorised resellers or enquire with us before making a purchase.

If you are making a gift purchase we can provide you a gift receipt that the recipient can use as proof of purchase on request either in store or by emailing us at our contact details on our website.

 

Return tender

Refunds (if approved) will always be given via the same form of tender of purchase. For example:

1. if you purchased an item with a credit card, you must present the same credit card;

2. if you purchased an item via Paypal™, Apple Pay™, Samsung Pay™, Google Pay™ or another account payment method, refund will be made to the account where possible or if not possible then to credit card linked to that account;

3. for purchases made using store credit or gift card, we will refund in store credit or new gift card; and

4. for purchases where a credit facility such as AfterPay™ is used, the refund will be provided to the same facility where possible and if not in store credit (unless otherwise required by law).

If you are exchanging an item for an item of lesser value, the balance value will be provided in store credit or gift card. Any promotional offers or discounts received in the original order will not be applied to exchanges or new purchases.

Store credit and gift cards

At all times if you are unable to present or use the same tender of purchase in connection with a refund, or if there are any other conditions of refund or exchange which cannot be met (such as proof of purchase) then we may choose to provide a refund via store credit or gift card (unless otherwise required by law).

Please note the expiry date of store credit and gift cards, as a replacement or refund will not be provided, unless required by law.

Our gift cards cannot be exchanged for cash, a different brand, denomination or type of gift card or for another tender or discount.

Further information about our gift cards and store credit terms is set out in our Gift Card and Store Credit Policy.

Gift or bonus items and bundle offers

Where merchandise is purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). In the case of bundle offers, including items with accessories, all items within the bundle must be returned. If you are unable to comply with this requirement, or the additional goods are not in saleable condition, the value of any available refund will be reduced by the value of the items not returned or not in saleable condition.

Product exchanges

We will always consider and endeavour to approve any requests for product exchange, including due to size or other unexpected product issues. However, product exchange is subject to availability and we may need to issue a refund, or store credit, instead.

Product exchanges are to be subject to the same conditions as any other product return under this policy.

WE DO NOT PROVIDE EXCHANGES ON ALREADY PROCESSED EXCHANGES

 

Identification and customer details

To prevent fraud, abuse and misuse of this policy, we reserve the right to require evidence of your identity when making a return, refund or exchange. You may be asked to present photo identification (for example drivers licence or passport) and we may take a copy of that identification and / or record your name, identification type, identification number and expiry date and verify your signature. Acceptable identification must include your full name with an expiry date at least one day in the future.

Your personal information collected in the course of refunds, exchanges and other post sale transactions will be kept in accordance with our Privacy Policy. If you wish to access your information held by us in relation to your transactions from time to time or to correct any errors or account details, please contact us at:

The Privacy Officer – Country Allure Pty Ltd
Address for postage: 
COUNTRY ALLURE RETURNS
34 Mackenzie Street
Blackwater QLD 4717
Telephone: 0428 259 616

Email: info@countryallure.com

 

How to make a return

As we do not presently have fixed store locations, returns must be made through the post.

To return an item via post:

1. Follow the prompts on our easy to use Return Portal or email us at info@countryallure.com to request a return or refund explaining your reason(s);

2. Follow the steps in the easy to use Returns Portal. We will assess your claim or approve your return pending assessment, and in such case if processing manually we may email you a Return Form and a Postage Paid Returns Slip;

3. Download, print and fill in the Return Form;

4. Put the Return Form with the items that you are returning into a suitable parcel and affix the Postage Paid Return Slip on the parcel; and

5. Drop your parcel into your nearest Australia Post outlet.

Take note that should your request for refund or exchange be declined, we will return your item to you via standard post. We reserve the right to charge return postage costs for declined refund or exchange items or if you are returning an item because you’ve changed your mind (where a change of mind return is approved).

Please ensure that your item has been securely packaged as we may decline return on an item that is damaged. Please also ensure that you have read the remainder of this Returns Policy and tell us if there is any other matter of concern, for example, if you are unable to supply proof of purchase, identification or if the product has been used, tags are missing or seals are broken. 

Can't find what you're looking for:

Simply email us at info@countryallure.com

 

Thank you for supporting businesses in the bush, Australian owned and women in business ❤

FAQ'S

Where are you located?

Our HQ and shop is located at 34 Mackenzie Street, Blackwater QLD. We are roughly 2 hours west of Rockhampton on Australia's east coast.

How do I get Hot Iron Branding on my order?

To get branding on a product simply tick the 'Hot Iron Branding' Add-on from the product page. You will then need to input your initials and location. For more information, check out the branding T&C's,.

If this add-on is not showing on the product page, this means that product is not able to be Hot Iron Branded.  

Do you ship internationally?

YES! We absolutely do. Shipping is $7.99 standard or $18.99 express shipping Australia wide and $12.99 AUD to all other countries. You can also enjoy FREE standard shipping on orders over $150AUD

Do you offer donations/sponsorship?

We are extremely proud to offer donations and sponsorship to non for profit organisations throughout Australia. You can apply through our handy online form please be mindful that we believe sponsorship and donations are a two street. Also that we are unable to approve all requests thought try our best to accommodate everyone.

I have an issue with my order and/or product, who should I contact?

If you're needing to get in touch about an order or product, please email our customer care team. They can be reached at info@countryallure.com (please monitor your junk/spam folder when waiting for a reply.) You should receive a reply within 1-4 business days. 

How do I clean my cowhide product?

Check out or cowhide care instructions with details on how to not only look after you cowhide product, but how to best clean it.

How can I become an ambassador?

We have a great ambassador program with applications open anytime. Simply click here to apply.

Proudly an award winning Australian Brand

Description

Our signature collection of designer rugs are like none other. Each piece is skilfully handcrafted from high quality cowhide leather patches, finished leaving the hair in tact. Sourced ethically as a by-product from the meat industry each piece is uniquely one of a kind. 

Add depth to your favourite space and create a stunning effect with shades of grey.

 

Special Made To Order Product - please allow 8-10 weeks for delivery

Payment & Security

Payment methods

  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Afterpay, ZipPay & Laybuy

We offer convenient payment methods that fit your preferred payment frequency.

Customer Reviews

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